Versand

Standard Delivery (InPost Locker/Shop)	From £2.99
Postable Items	From £1.60
Standard Home Delivery	From £5.60
Express Home Delivery	From £7.60
Courier Delivery	From £9.99

Click And Collect 24/7 InPost Locker or Shop

• How to collect with InPost.
  When you select InPost at checkout, they will let you know when your parcel arrives at your chosen location. To open the locker, scan your QR code or open the door remotely in our app. If you're using a shop just show your QR code to a staff member.
  
  
• How long do I have to pick up my parcel?
  Once your parcel has landed in your locker of choice, you've got 3 days to pick it up. InPost will send you a nudge when there are 24 hours left. If you fail to collect your parcel after 3 days your parcel will be returned to GameOn.games. You will receive an automatic refund excluding the original delivery fee and a £3.75 return postage fee. Not collecting your parcel is not a means of initiating a return for your order. If you wish to return your order please review our returns policy and follow the required instructions.
  
  
• How do I track my parcel?
  You can find your tracking details in the InPost app, or check your inbox for an email from InPost where there's a handy link to track your parcel.
  
  
• When can I collect my parcel?
  InPost will send you an email the moment your parcel arrives. If you've got the app, you'll also get a notification from them. Most of their lockers are 24/7 so you can pick up whenever it works for you - just make sure you pick up within 3 days.
  
  
• Can someone else pick up your parcel?
  Yes they can - just send them a screenshot of your
  QR code. Alternatively, they can use your collection code (sent to you via email) and mobile number to grab your goodies.
  

• Do you need an ID to collect your parcel?
  No you don't. If you have ordered your parcel to an InPost Shop simply show your QR code to the staff member for them to scan, this contains a pin that can only be used for your parcel.

• Any more questions?
  Take a look at InPost's help page if you need a hand, their blog is also filled with handy info.

Courier Delivery

We offer a fast and efficient delivery service. Order before 7am Monday to Friday for 3-4 working day delivery from only £5.99. Orders after 7am Friday or during the weekend will be delivered Tuesday. Our couriers deliver Monday - Friday. Please ensure your order details contain a mobile number or email to receive updates. While our delivery service is next working day as standard, this is a 'best effort' as delays can occur and is advertised as a 3-4 working day expectation.

Express Delivery

Our 'Express Delivery' service can use a selection of different couriers but as standard are Evri or Royal Mail. Orders using our express delivery service should dispatched on our normal timescale and should arrive within 5 working days.

Free Shipping & Standard Delivery

From time to time we may introduce free shipping offers and promotions. Free shipping uses our 'Standard Delivery' service which can use a selection of different couriers but as standard are Evri or Royal Mail. Orders using our standard delivery service should dispatched on our normal timescale and should arrive within 10 working days. Orders using free shipping promotional codes will be shipped using this method regardless of the method selected during checkout but will exclude any services over £5.

Postable Items

Small and light items can be shipped using our Postable service. This services is generally delivered within 2-3 working days or 5-7 working days but is not guaranteed and is subject to standard postal delays. This service is not tracked in transit but does confirm delivery. Because of the nature of postable services we recommend allowing up to 10 working days for your item to arrive in all cases. We are unable to chase delayed deliveries within this time.

Delivery Details

All our couriers require a UK mobile number in case they need to contact you about your delivery. Please also ensure the first line of your address is under 35 characters to prevent issues at checkout.

Pre-Orders

In general we receive our stock for newly released products either the day before release or on the day of release. We are not able to guarantee release day delivery under any circumstance because we are dependant on when the publisher can get the stock to us. In most cases you will receive your pre-order promptly and you should consider a next working day delivery option to increase your chances of release day delivery. Due to street date agreements we are unable to ship pre-orders any sooner than the day before release day, you should calculate your delivery window from the time your order is dispatched.

Our suppliers and publishers often advise us of stock allocations for many products, our pre-orders are based on these allocations. From time to time allocations may change due to market conditions, supply chain issues or other causes outside of our control, because of this we cannot guarantee that a pre-order will be fulfilled in time for release day however this is often unlikely to happen. In cases where enough stock is not available for release day your order will be held on back order and fulfilled as soon as stock becomes available.

Some pre-orders may have requirements for participation, these can include customer account age, spend and order history. When these requirements are in place they cannot be bypassed or overridden and there are no exceptions.

 

Channel Islands, Sottish Highlands And Islands

Channel Islands, Sottish Highlands And Islands are 2 working days, shipping costs are dependant on weight and are calculated at checkout. We unfortunately are no longer able to offer delivery to Northern Ireland at this time, we are working hard to restore this service.

Please note that you will be considered the importer of record when ordering goods from this Site for delivery overseas. You are responsible for determining whether there is any restriction on delivery of our products to your selected destination and you must comply with all laws and regulations of the country in which you are receiving the goods. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order. GameOn.games is not responsible for any customs restrictions or charges.

International Delivery
At this time we are unable to offer delivery outside of the UK. We hope to introduce this service soon. 

Missing Or Delayed Items

From time to time orders may become delayed during shipping, this can happen for many reasons and we always recommend allowing an extra few days on top of our estimates. If you have selected one of our trackable services you will be able to view your tracking details in your shipment notification or via the notification from the courier. Our untracked services such as our Postable delivery options cannot be tracked and a full 10 working days should be allowed before these can be investigated. Delayed deliveries should be reported within 14 days of the expected delivery date and any missing contents within 48 hours of delivery. In all cases where an item is delayed or suspected missing we will contact the courier on your behalf to launch an investigation. We must allow the courier enough time to investigate and locate your order, in most cases this will be 30 days. We cannot issue any refunds or replacements until the courier has deemed the item missing.

If you would like to start a missing items claim please complete the following form and return it [email protected]

Claims Form

Dispatch and order processing

We aim to dispatch all orders within 24-48 hours Monday - Friday excluding Bank Holidays, you will receive a dispatch email once your order has been shipped, the delivery time will be from this date. Estimated dates are based on Monday - Friday excluding Bank Holidays. Back Orders & Pre-Orders: We accept orders for out of stock or not yet released items. If an item is out of stock or the full quantity of your order exceeds our current stock level your order will be placed on back order. When your full order is in stock your order will be processed and delivered using your selected delivery method. Our estimated delivery times will be from this date. Please note we can not ship an order in two parts, if you would like to receive any quantity of your order that is in stock we suggest placing multiple orders. Pre-Orders are shipped on the release date of the item. You are free to cancel pre-orders or back orders at any point prior to your order being processed. After your order has been processed our standard refund policy applies.

Our couriers deliver to the address given at the time of placing your order. Please check your delivery address carefully as we are unable to deal with missing deliveries that are not for the address given at the time of placing the order. We will always attempt to correct address mistakes for parcels that are in transit but there is no guarantee the delivery will not be attempted. We are not responsible for items that go missing due to incorrect or invalid address details. For your convince our couriers may leave your parcel with a neighbour or in a safe place. If you do not wish for this to happen please let us know at the time of placing your order using the order message box.

Fraud, Scalper and Bot Prevention

GameOn.games takes bots, automated ordering, scalpers, ordering in bulk and ordering with the intention to resell extremely seriously. We have numerous checks and processes in place to prevent this type of activity. If your order is found to be using any of these methods our system will automatically cancel your order and your details will be blacklisted. We aim to ensure all our stock goes to genuine fans and collectors and if you feel the need to take part in automated ordering then it only lends to the problem we are trying to solve. We recommend all customers only order what they require for themselves personally. Do not attempt to place multiple orders using different details or try to bypass our system checks. Do not use web proxies, bots, 3rd party apps or any automated processes. This includes links that directly add items to your cart or checkout. Links that are intended to speed up or bypass part of our checkout process and any other form of placing an order that does not involve completing the checkout process in full on our website. All of these methods are considered automated and will result in your order being cancelled. Ensure your card details are correct and match those held by your bank. All pre-orders are strictly 1 per customer. Some orders will require you to confirm your transaction using a code displayed on your bank statement. Orders requiring this code will not be processed or shipped until the code has been verified. Shipping times start from the time your order ships.

 

FAQ

How Much Will My Delivery Cost?

Our delivery prices are dependant on the weight, size and value of your order. All delivery prices are calculated during checkout.

How Long Will My Delivery Take?

You will be given an estimated delivery time during checkout, this will be in working days Monday - Friday excluding Bank Holidays.

When Will My Order Be Dispatched?

We aim to have your order dispatched within 24 hours of approved payment, Monday - Friday excluding Bank Holidays.

How Will My Order Be Shipped?

We use a range of couriers and services so we supply a delivery schedule and pricing to suit everyone.

My Order Is Currently ‘Processing’ What Does This Mean?

This means your order is currently being packaged and processed. You will receive an e-mail when order has finished processing.

How Do I Track My Order?

DPD deliver Monday - Friday and allocate a 1 hour delivery time frame. Please ensure your order details contain a mobile number or email to be allocated this time slot and receive tracking updates.

My Order Hasn’t Been Dispatched Yet, What’s Happening?

This could be because of different reasons:
Your payment card may have declined.
Order placed outside of dispatch times.
Weather conditions may have caused trouble with the courier.
Busy holiday periods may have backlogged courier.

We aim to keep you informed of any delays with your order.

My Order Hasn’t Arrived Yet, What Should I Do?

Please check if the courier service has left any cards with information about your delivery, if this is the case please follow the couriers instructions on the card. If no card has been left please review your tracking information on couriers website or you can contact them directly.

If you experience any further difficulties please contact us at [email protected]

I Wasn’t At Home When My Delivery Was Attempted, What Do I Do?

Please contact the courier to arrange another delivery attempt or pick up.

My Parcel Has Been Delivered But It Is Not In My Possession, What Do I Do?

If your parcel has been signed for please check with neighbours if the courier has left it with them. Alternatively check in any secure locations on your property that courier may have left it in. If you are still unable to find your parcel we advise contacting the courier directly as they would be able to provide detailed information on your parcel. We can open a enquiry with the courier if your item shows as delivered but you do not have it in your possession, please be aware these checks take 14 days for the courier to complete and we will have to wait until the courier has completed these checks before we can proceed.