All Products

All Products

If for any reason you wish to return a product purchased from GameOn.games, we are happy to help providing the product you are returning agree’s with our returns policy.

UNWANTED ITEMS / GENERAL REFUND

If you have changed your mind about an item you have purchased through GameOn.games we are happy to offer a refund within 14 days of purchase.

Unwanted items must be in the condition they were when they arrived, including any plastic wrapping which should still be intact. 

You are welcome to inspect the items you have order as you would in a shop but If items have been opened or used we will not be able to accept a return.

To request a refund please sign in to your online account and select ‘Order History’. Find the item you wish to return and select ‘Details’.

Here you can request a return, please state in the text box above why you wish your return you item.

Once your return request has been accepted you will receive an e-mail, you can then print out your returns form which must be included in your package to prevent delays.

Package up your item and return it back to the address below, once we receive your item we will process a refund as soon as possible.

Returns will be credited to the original payment method used to purchase the item.

Returns Address:
Jon’s Apps Ltd (GameOn.games)
2 Wilton Street,
Manchester,
LAN,
M45 7EU,
United Kingdom

FAULTY / DEFECTIVE



If your item has stopped functioning or appears to have a fault we would advise you to review troubleshooting tips through the manual provided and if further assistance is required we would recommend contacting the manufacture directly.

SONY:


Phone: +44 (0)203 5382 665

NINTENDO:


Phone: +44 (0)800 5871 102

If you are unable to resolve your issue with the manufacturer and you item appears to be faulty you can return your item by following our returns process. All faulty returns are tested by our team and if found to be working they will be returned back to you at your expense. Please fill in a returns form here providing as much detail as possible to help our team replicate the fault. Please include your completed returns form in your returns package.

DAMAGED IN TRANSIT


Items that have been damaged before arrival must be reported to us within 48 hours, we will not be able to accept any returns for items damaged in transit after this time. Please ensure you check all items before signing with the courier. Images of the damaged items may be requested, so please have these ready. Our items are designed to be removed from their packaging and enjoyed, so damage to boxes or packing will not be accepted for return.

E-Mail: returns@gameon.games

Please fill in this form here and include it in your returns package.

NOT WHAT I ORDERED


If the item that has arrived is not the item you have ordered we will accept a return and/or an exchange. Please ensure the product you have received has not been opened or any plastic wrapping has not been damaged, if the item has been opened we will be unable to offer a refund or an exchange.
As this is no fault of your own will refund the cost of postage to the value of £3.00, please ensure all items are returned via recorded delivery. If the item is large or expensive please contact us at returns@gameon.games for us to arrange a collection.

Please fill in this form here and include it in your returns package.

E-Mail: returns@gameon.games

FAQ

How long will it take to complete my return?


We aim to process the return within 48 hours of receipt of the item with a completed returns form, once processed refunds can take 3-5 working days to credit the account you originally used to purchase the item. Please contact Paypal or your bank provider for a precise time scale.

How do I return my item?


To return your item back to us fill out the return form here and send to the address provided on the form. Please read details of refunds above in order to make the process as quick as possible.
We suggest you use a postage service with tracking so no items go missing.

How should I package my item I am refunding?


GameOn suggest you package the item the way it was sent to you. Packaging should be used to protect the item from damage and enclose it into a delivery envelope or box.

I have opened the seal on my item, how do I refund it?


You are free to inspect your items as you would in a shop but they should remain sealed until you intend on keeping them. We do not accept returns if the original packaging has been opened or the item has been used. All products must be returned as new and unused.

I don’t have a printer, how do I fill out the return form?


We can accept handwritten forms providing all information is included.

If you have any other queries please E-mail returns@gameon.games