If for any reason you wish to return a product purchased from GameOn.games, we are happy to help providing the product you are returning agree’s with our returns policy.
2 Wilton Street
If you have changed your mind about an item you have purchased through GameOn.games we are happy to offer a refund within 14 days of purchase.
Unwanted items must be in the condition they were when they arrived, including any plastic wrapping which should still be intact.
You are welcome to inspect the items you have order as you would in a shop but If items have been opened or used we will not be able to accept a return.
To request a refund please sign in to your online account and select ‘Order History’. Find the item you wish to return and select ‘Details’.
Here you can request a return, please state in the text box above why you wish your return you item.
Once your return request has been accepted you will receive an e-mail, you can then print out your returns form which must be included in your package to prevent delays.
Package up your item and return it back to the address below, once we receive your item we will process a refund as soon as possible.
Returns will be credited to the original payment method used to purchase the item.
Delivery costs will not be refunded for unwanted orders.
All our products come with a standard 12 month manufactures warranty.
If your item has stopped functioning or appears to have a fault we would advise you to review troubleshooting tips through the manual provided and if further assistance is required we would recommend contacting the manufacture directly. We do not repair or replace faulty items ourselves, these will often be returned to the manufacture. It can often be quick to contact the manufacture directly to have your item replaced if you wish to do so, we will be happy to do this for you if you wish to return the item to us first.
Phone: +44 (0)203 5382 665
Phone: +44 (0)800 5871 102
If you are unable to resolve your issue with the manufacturer and you item appears to be faulty you can return your item by following our returns process. All faulty returns are tested by our team and if found to be working they will be returned back to you at your expense. Please include a note with your return containing your order number and a description of the fault please provide as much detail as possible to help our team replicate the fault. Please include the note in your returns package. Any items found to have been altered, modified or tampered with will be refused a refund or replacement.
If your item is found to be faulty will refund the cost of postage to the value of £5
Items that have been damaged before arrival must be reported to us within 48 hours, we will not be able to accept any returns for items damaged in transit after this time. Please ensure you check all items before signing with the courier. Images of the damaged items may be requested, so please have these ready. Our items are designed to be removed from their packaging and enjoyed, so damage to boxes or packing will not be accepted for return.
E-Mail: [email protected]
If the item that has arrived is not the item you have ordered we will accept a return and/or an exchange. Please ensure the product you have received has not been opened or any plastic wrapping has not been damaged, if the item has been opened we will be unable to offer a refund or an exchange.
As this is no fault of your own will refund the cost of postage to the value of £5.00, please ensure all items are returned via recorded delivery. If the item is large or expensive please contact us at [email protected] for us to arrange a collection.
We aim to process the return within 48 hours of receipt of the item with a completed returns form, once processed refunds can take 3-5 working days to credit the account you originally used to purchase the item. Please contact Paypal or your bank provider for a precise time scale.
To return your item to us please package your item including a note with your order number, if the item is faulty please in a description of the problem, this will be used when we carry our out tests. Read details of refunds above in order to make the process as quick as possible.
We suggest you use a postage service with tracking so no items go missing.
GameOn suggest you package the item the way it was sent to you. Packaging should be used to protect the item from damage and enclose it into a delivery envelope or box.
You are free to inspect your items as you would in a shop but they should remain sealed until you intend on keeping them. We do not accept returns if the original packaging has been opened or the item has been used. All products must be returned as new and unused.
Unfortunately we are unable to refund any digital codes.